Refund & Cancellation Policy

Last updated on 05-12-2023 

At SJ Solutions & Infotech, we aim to deliver exceptional results through our Website Development and Digital Marketing services. This Refund Policy outlines the conditions under which refunds may or may not be provided. By engaging with our services, you acknowledge and agree to the terms below.

1. General Policy

All services provided by SJ Solutions & Infotech are professional, labor-driven, and custom-tailored to each client. As such, refunds are generally not provided once a project or campaign has commenced, unless otherwise stated in this policy.

2. Website Development Services

Refunds for website design, development, and related services are governed by the following terms:

• Before Project Start: A full refund will be issued if the client cancels the project before any work has started and before resources have been allocated.
• After Project Initiation: Once design or development work has begun, refunds will be provided only for unutilized project stages that have not been started or delivered.
• After Design Approval or Development Phase: Once the client approves the design, layout, or any deliverable, no refund will be issued for that stage.
• Delayed Projects (Client-Side): If delays occur due to client inaction (e.g., lack of content, feedback, or approvals), no refund will be provided. However, the project timeline may be extended accordingly.
• Non-Delivery: If SJ Solutions & Infotech fails to deliver the agreed project due to internal issues beyond reasonable control, a partial or full refund may be issued at the company’s discretion, based on the completed percentage of work.

3. Digital Marketing Services

Refunds for SEO, SEM, Social Media, and other digital marketing campaigns are governed by these terms:

• Campaign Setup: Once a campaign is created and launched (ad accounts, creatives, tracking, etc.), no refunds will be provided.
• Performance-Based Expectations: Marketing results (traffic, ranking, leads, conversions, etc.) depend on multiple external factors. Hence, refunds cannot be claimed based on performance variations or unachieved expectations.
• Cancellation: Clients may cancel digital marketing services by providing a 15-day written notice before the next billing cycle. Any pre-paid amount for the ongoing cycle will not be refunded but services will continue until the end of that period.

4. Third-Party Costs

Payments made towards third-party tools, ad spends, domains, hosting, plugins, or software licenses are non-refundable under any circumstances, as these costs are paid directly to third-party providers.

5. Dispute Resolution

If you are dissatisfied with any aspect of our service, please contact our support team at [email protected] within 7 days of project delivery or campaign report submission. We will review your case and attempt to find a fair resolution.

6. Policy Changes

SJ Solutions & Infotech reserves the right to modify this refund policy at any time without prior notice. The latest version will always be available on our official website.

7. Contact Us

For any queries or refund requests, please reach out to:

[email protected]
+91 8146937721